邁上新台階丨三一重卡印尼首批電動化本地服務工程師培訓收官

為全麵提升海外服務技能並強化對印尼市場的支持，重卡事業部海外營銷公司國際服務組於2024年12月16-20日，對6名外籍“種子”服務工程師進行了專業的電動重卡技術培訓。

To comprehensively enhance overseas service capabilities and strengthen support for the Indonesian market, the International Service Team of the Overseas Marketing Department under the Heavy Truck Division conducted professional technical training on electric heavy trucks for six local "seed" service engineers from December 16 to 20.

此次培訓旨在加強本土服務工程師的服務意識和提升服務技能，進一步實現區域市場服務品質的提升，為客戶帶來更加卓越的服務體驗。

The training aimed to strengthen the service awareness and skills of local service engineers, improve regional market service quality, and provide customers with an exceptional service experience.

培訓采用理論與實踐相結合的教學模式，由研發團隊親自授課，服務人員提供全程指導，聚焦報文實操和故障排查，旨在幫助學員快速掌握電動重卡的關鍵技術。通過實施積分製度，結合每日小考、實操測試、理論考試，提升評價體係的科學性和實效性。針對學員的語言差異，講師團隊運用圖示板書、互動問答和肢體語言等多種教學方式，確保了教學效果的最大化。

The training used a teaching method combining theory and practice. The R&D team conducted lectures in person, while the service team provided full guidance, focusing on collecting CAN message and troubleshooting to help trainees quickly master the key technologies of electric heavy trucks. A points-based system, which included daily quizzes, practical tests, and theoretical exams, enhanced the scientific rigor and effectiveness of the evaluation system. To address language differences, the teaching team used a variety of methods, including illustrated diagrams, interactive Q&A sessions, and body language, to maximize the effectiveness of the training.