致敬幕後英雄：三一優秀海外服務工程師和團隊！

十一月，感恩節的到來，為這個月增添了一份特殊的溫情和感懷。讓我們一起來感受屬於三一海外服務團隊的溫暖瞬間，體會一線服務工程師們帶給我們的無限感動與回味。

November ushers in the arrival of Thanksgiving, adding a special warmth and sense of gratitude to the month. Let’s revel in the warm moments shared by Sany Overseas Service Team and appreciate the endless touches and lingering impressions brought to us by the frontline service engineers.

客戶感謝信獲得者

Customer thank you letter recipients

史海波 Shi Haibo

幾內亞服務工程師史海波收到客戶建站需求。由於客戶工期緊，灌樁急需混凝土，為了保證出料條件及調試，史海波克服雨季帶來的困難，一次性完成了安裝工作。此後還加班加點為客戶完成了電路安裝，保質保量完成了客戶的安裝調試需求，順利交付。其優質的服務及勤懇的工作態度獲得了客戶肯定，收到了客戶的感謝信。

Service engineer Shi Haibo from Guinea received customer demand for station construction. Due to the customer’s tight schedule, the pile was in urgent need of concrete, in order to ensure the discharge conditions and commissioning, Shi Haibo overcame the difficulties of the rainy season and completed the installation at one time. Besides, he also worked overtime to complete the circuit installation, and completed the installation and debugging requirements of customers with quality and quantity. His quality service and diligent work attitude won the recognition of the customer and received a letter of thanks from the customer.

彭開順 Peng Kaishun

南非服務工程師彭開順在接到客戶需求後立刻驅車七小時趕到現場。在滿是塵土的礦坑裏，經過三天不懈努力，成功修複設備，使車輛順利修複並投入生產，保障了客戶產能需求。工作態度上任勞任怨不計工作時長，技術上一絲不苟精益求精。他優良的服務態度贏得了客戶的表揚，也為三一樹立了良好的企業形象。

Service engineer Peng Kaishun from South Africa drove seven hours to the scene as soon as he received the customer’s request. In the dusty mine, after three days of unremitting efforts, the equipment was successfully repaired and put into production, ensuring the customer’s capacity needs. Working hard regardless of the long working hours, meticulous technical excellence, and his excellent service attitude has won praise from the customer, and has also established a good corporate image for Sany.

葉貽福 Ye Yifu

南非國區港口機械服務工程師葉貽福在接到客戶堆高機無法啟動及正麵吊斷電故障後，第一時間趕到客戶現場，約1小時就解決了2台設備的故障並對客戶的維修人員進行了現場培訓，客戶對三一服務人員卓越的服務技能與積極的服務態度給予了極高的評價。

Port machinery service engineer Ye Yifu from South Africa rushed to the customer’s site as soon as possible after receiving the customer’s stacking machine could not start and the reach stacker’s power failure, solved the failure of the two equipment in about one hour and conducted on-site training for the customer’s maintenance personnel. The customer spoke highly of Sany service personnel for their excellent service skills and positive service attitude.

十一月份優秀海外服務工程師

Excellent Overseas Service Engineers in November

段文陽和陳寶榮

Duan Wenyang and Chen Baorong

越南服務工程師段文陽和陳寶榮接到客戶混凝土攪拌站嚴重故障後迅速驅車兩小時前往現場並立刻測量檢查。他們拆下補水泵電櫃中的變壓器作為替代進行安裝，攪拌站恢複運行。他們留在現場與客戶團隊一起整夜監控生產過程。第二天攪拌站恢複最佳產能，他們繼續檢查其他設備，確保所有設備正常運行。客戶對兩位工程師的工作表達了感謝，同時對三一客戶第一、客戶優先的企業精神表達了認可。

Service engineers Duan Wenyang and Chen Bao Rong from Vietnam quickly drove two hours to the site after receiving a serious failure of the customer’s concrete mixing plant and immediately measured and inspected it. They removed the transformer in the refill pump cabinet as a replacement for installation, and the mixing plant resumed operation. They stayed on site overnight with the customer’s team to monitor the production process. The next day the mixing plant returned to its optimal capacity, and they continued to check other equipment to ensure that all equipment was operating normally. The customer thanked the two engineers for their work, and at the same time recognized Sany’s customer first spirit.

馮虎和Rana Iqbal

Feng Hu and Rana Iqbal

沙特服務工程師馮虎、Rana Iqbal晚上七點接到客戶變速箱無法切換至高檔的服務需求後，立即前往維修車間，查明故障原因，更換因長期暴曬老化漏氣的膠管，並進行多次調試，使設備恢複到最佳狀態。客戶對我司服務人員的專業與負責態度表示高度讚賞，並表示“三一的服務絕對是No.1” 。

Service engineers Feng Hu and Rana Iqbal from Saudi Arabia received a service request from a customer regarding an issue with their transmission that couldn’t shift to higher gears at 7 p.m. They immediately went to the repair shop, found the cause of the malfunction, replaced an air hose that had become brittle and leaky due to prolonged exposure to sunlight, and conducted multiple tests to restore the equipment to optimal condition. The customer highly praised the professionalism and responsible attitude of our service staff, stating that “Sany’s service is absolutely No. 1.”

譚元斌 Tan Yuanbin

法國國區服務工程師譚元斌收到客戶信息，設備在重大工地現場出現回轉和履帶不工作故障，設備已停機，第二天施工現場有重大施工項目，他開車4小時淩晨三點到達施工現場，經過2小時搶修，順利完成修複。快速的響應與忘我的態度，得到客戶對三一服務的高度認可與信任。

Service engineer Tan Yuanbin from France country region received a message from a customer indicating a malfunction with the equipment at a major construction site; the rotation and tracks were not working, causing the equipment to shut down. With a major project scheduled at the site the next day, Tan drove for four hours through the night, arriving at the site at 3 a.m. After two hours of urgent repairs, he successfully restored the equipment. The quick response and dedicated attitude earned the customer’s high recognition and trust in Sany’s services.

孟凱峰 Meng Kaifeng

老撾服務工程師孟凱峰，沿崎嶇山路驅車6個小時趕赴風場，連續奮戰48小時，解決風電客戶1600T全路麵汽車起重機無法落幅與縮臂的故障，超出客戶的期望。客戶對孟工不怕艱苦、全身心投入的精神和精湛的維修技能表達了高度認可與讚揚，孟工再一次為三一服務第一品牌加分。

Service engineer Meng Kaifeng from the Laos drove for six hours along rugged mountain roads to reach a wind farm. He worked continuously for 48 hours to resolve a malfunction in the 1600T all-terrain crane, which could neither lower its boom nor retract its arm, exceeding the customer’s expectations. The customer highly commended Meng’s spirit of facing hardships fearlessly, his full dedication, and his excellent repair skills. Meng once again added to the reputation of Sany as the top service brand.

Choi Chanwoo

韓國國區本地服務工程師Choi Chanwoo在接到客戶60噸履帶吊更換平台技改需求後，立即和同事前往客戶場地。技改期間，他們每天七點鍾準時到達現場，直到晚上光線不足時才下班。天氣逐漸變冷，三名協助人員全部感冒發燒，但也沒有停止工作。幾人連續作戰，風雨無阻，沒有休息日，確保了車輛按時交付。連續奮戰十三天後，車輛順利點火，第十五天成功交付客戶。我們服務人員的專業素養，通力協作的工作能力，獲得客戶高度認可和讚揚。

After receiving the customer’s request for a platform modification on a 60-ton crawler crane, Choi Chanwoo, a local service engineer for the Korea country region, immediately went to the customer’s site with his colleagues. During the modification, they arrived at the site promptly at seven o’clock every morning and worked until the light is insufficient in the evening. As the weather gradually turned colder, all three assistants caught colds and had fevers, but did not stop working. They persevered and worked continuously, regardless of the weather, without any days off, ensuring the crane was delivered on time. After thirteen consecutive days of hard work, the crane was successfully started, and it was delivered to the customer on the fifteenth day. The professional qualities of our service personnel and their ability to work collaboratively were highly recognized and praised by the customer.

Service

讓我們向優秀工程師學習，學習他們迎難而上的精神和精湛的技術。無論是在條件艱苦的環境中連續工作，還是在麵對複雜的技術問題時保持冷靜和專業，優秀工程師們總是以高度的責任感和執著的敬業精神為榜樣。他們的不懈努力和卓越的技術能力，不僅贏得了客戶的高度認可，也為公司樹立了良好的品牌形象。我們要向他們學習，不斷提升自己的專業能力和服務水平，努力成為客戶信賴的專業人士。

Let us learn from the outstanding engineers, who demonstrate a spirit of perseverance and exceptional skills. Whether continuously working in challenging environments or remaining calm and professional when confronted with complex technical problems, outstanding engineers consistently set an example with their high sense of responsibility and dedicated professionalism. Their relentless efforts and remarkable technical expertise have not only earned them high recognition from clients but also established a strong brand image for the Group. Let’s emulate them, continuously enhancing our professional capabilities and service standards, and strive to become trusted professionals in the eyes of our clients.